Privacy policy
This policy outlines how we collect, use and protect your personal information when you visit our website.
Last updated: 7 July 2026
RAW5 ("RAW5", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit raw5.com.au (the "Website") or otherwise interact with us.
This policy is intended to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information in the following ways:
Information you provide directly When you use our Contact form, we may collect:
- Name
- Company
- Email address
- Phone number
- Project type
- Message content and any other information you choose to include
Information collected automatically When you visit our Website, we (and third-party tools such as Google Analytics) may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the Website
- Referring website or source
- General location (city/region level, derived from IP address)
This information is collected via cookies and similar tracking technologies. See Section 3 below.
2. How We Use Your Information
We use personal information to:
- Respond to enquiries submitted via the Contact form
- Understand how visitors use our Website, so we can improve its content and performance
- Maintain the security and proper functioning of the Website
- Comply with legal obligations
We do not use personal information for direct marketing unless you have separately opted in, and we do not sell personal information to third parties.
3. Cookies and Google Analytics
Our Website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site.
Google Analytics collects information such as pages visited, time on site, device and browser type, and general location, and may set cookies on your device to do this. This information is aggregated and does not directly identify you by name.
You can find out more about how Google collects and processes data at Google's Privacy & Terms page.
You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the Website, but you will still be able to browse and contact us.
4. Disclosure of Information
We do not sell, rent or trade your personal information. We may disclose personal information to:
- Service providers who help us operate the Website (e.g. hosting provider, Google Analytics)
- Professional advisers, where required (e.g. legal or accounting)
- Government or regulatory bodies, where required by law
Any third parties we engage are only permitted to use personal information for the purpose of providing services to us.
5. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information submitted via our Contact form is stored securely and is only accessible to authorised RAW5 personnel.
No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe, in accordance with the Privacy Act.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The updated version will be posted on this page with a revised "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
RAW5Chris Clarke — Creative Director / Production Partner Email: c.clarke@raw5.com.au Phone: 0408 897 657 Website: raw5.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
